TERMS AND CONDITIONS
Last updated: 1 September 2026
Please read these terms before you use this website or buy anything from us. By using the site or buying a programme, you agree to them.
1. WHO WE ARE
This website is operated by Sales Protocols LTD ("Sales Protocols", "we", "us", "our"), a company registered in England and Wales.
Registered company name: SALES PROTOCOLS LTD
Company number: 17414256
Registered office: Duru House C/O Dynamic Accountants, 1st Floor (Front), 101 Commercial Road, London, E1 1RD, United Kingdom
Email: [email protected]
Website: https://salesprotocols.com
2. ABOUT THESE TERMS
These terms apply to:
• your use of this website
• any free material we give you, including free training videos, guides and email content
• any call you book with us
• any paid programme, training, coaching or community access you buy from us
• the SMS and RCS messages we send you, which are covered in section 5
If you buy from us, these terms form a contract between you and us. Nobody else has rights under that contract.
We may give you separate documents at the point of purchase — for example a payment schedule, an enrolment agreement or a written guarantee. Those documents set out what you are buying, and if anything in them conflicts with these terms, the document you accepted at checkout takes priority.
You must be at least 18 years old to buy from us or to book a call.
3. THE WEBSITE AND OUR FREE MATERIAL
You may use the website and our free material for your own personal and business learning.
You may not:
• copy, republish, resell or redistribute any of it
• present it as your own work
• use it to build or market a competing training product
• scrape, mine or bulk-download any part of the site
• attempt to gain unauthorised access to any part of the site or our systems
We may change or withdraw any part of the site or the free material at any time without notice. We do not promise the site will always be available or free of errors.
4. BOOKING A CALL
You can book a call with us through the website. Booking a call does not commit either of us to anything. It is a conversation.
We ask questions about your situation before and during the call to work out whether what we do is a fit for you. We may decline to offer you a place, and we do not have to give a reason.
If you cannot attend a call you have booked, please cancel or reschedule using the link in your confirmation. Repeated no-shows may mean we decline to rebook you.
5. TEXT MESSAGES, SMS AND RCS
Messaging programme name: Sales Protocols.
This section governs the SMS, MMS and RCS messages we send you. It applies in addition to the rest of these terms.
How you opt in
You opt in by giving us your mobile number and agreeing to receive messages — on our opt-in form, when you book a call, at checkout, or by messaging us first.
Consent is not a condition of purchase. You can buy anything we sell without agreeing to receive marketing messages.
What you are agreeing to receive
By opting in you agree to receive recurring automated promotional and personalised marketing text messages from Sales Protocols LTD at the number you provided. These include:
• the free training you asked for, and follow-up messages about it
• reminders, confirmations and updates about calls you have booked
• information about our programmes, content and offers
• service messages about a programme you have bought
Message frequency
Message frequency varies. It depends on what you signed up for and how you interact with us.
Cost
Message and data rates may apply. Any charges come from your mobile network, not from us. We do not charge you to receive our messages. Check your plan with your network provider if you are unsure.
How to stop messages
Reply STOP to any message to unsubscribe. We will send one confirmation message and then stop.
You can also reply CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL, or email us at [email protected].
To start receiving messages again, reply START or opt in again.
How to get help
Reply HELP to any message for assistance, or email [email protected]. We will reply with contact details and information about the programme.
Delivery and carriers
Mobile carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will arrive. Delivery depends on your network, your device, your coverage and your settings.
RCS is not supported by every device or network. Where RCS is unavailable, we may send the message as SMS instead.
Your information
Your mobile number and your consent to receive messages are handled as set out in our Privacy Policy. We do not sell, rent or share your mobile opt-in or SMS consent data with third parties for advertising purposes.
Age
You must be 18 or over to opt in to our messages.
6. WHAT YOU ARE BUYING
Our paid programme is training and coaching in high-ticket sales — how to run sales calls, handle objections and close.
Depending on what you buy, it may include some or all of:
• recorded training material
• live group calls
• access to a private community
• templates, scripts and worksheets
• feedback on your calls or recordings
• support in finding and applying for remote closing roles
Exactly what is included, for how long, and at what price is set out on the checkout page at the time you buy. That page forms part of your contract with us.
What it is not
• It is not employment with us, and it is not an offer of employment.
• It is not financial, legal, tax or investment advice.
• It is not a franchise, business opportunity or investment scheme.
7. PLACEMENT SUPPORT
Where your programme includes support in finding a role, this means we help you become employable and help you find opportunities. It may include interview preparation, help with your outreach, feedback on your recorded calls, and introductions to companies we know are hiring.
What that support is:
• We prepare you to apply for remote closing roles.
• We may introduce you to companies looking for closers.
• We may tell you about openings we become aware of.
What that support is not:
• We do not employ you.
• We do not control any company's hiring decisions.
• We cannot guarantee that any company will interview you, offer you a role, or keep you in one.
• We are not party to any agreement you reach with a company we introduce you to. Your contract is with them, on their terms, and you are responsible for checking it.
You are not paying us a fee to be placed in work. What you pay for is training, coaching and the material described at checkout. Any introductions are part of that support and are not charged for separately.
If we have given you a written guarantee at checkout that covers placement, the terms of that guarantee are set out in that document and apply in addition to this section.
8. WHAT WE DO NOT PROMISE
This section matters. Please read it.
We do not guarantee any particular income, result or outcome.
What you earn after training with us depends on things outside our control — how much work you put in, your existing skills, how much you practise, the market you work in, the companies you end up selling for, the effort you put into outreach, and plain luck.
Any figures, case studies, testimonials or examples we publish — on this site, in adverts, in our free material, in our emails or on our social media — are examples of what specific individuals achieved. They are not typical, they are not average, and they are not a promise of what you will achieve. Some people who take our training earn nothing.
Where we illustrate how commission can work using example numbers, those are illustrations of arithmetic, not forecasts of your income.
If anyone acting for us tells you that you are guaranteed to earn a specific amount or guaranteed to be placed in a role, they are not authorised to say that and it does not bind us. The only commitments that bind us are the ones written in these terms or in a document we gave you at checkout.
We provide the training and coaching with reasonable care and skill. That is what you are buying.
9. ELIGIBILITY AND HONESTY
When you apply or buy, you must give us accurate information about yourself and your circumstances. If you give us false information to get onto a programme, we may remove your access without a refund.
10. PRICE AND PAYMENT
Prices are shown at checkout in the currency displayed there, and include VAT where it applies.
We take payment through our payment provider. We do not store your card details.
Payment plans. If you buy on a payment plan, you are agreeing to pay the full amount across the instalments shown at checkout. Each instalment is taken automatically on the due date.
If an instalment fails:
• we will try to take the payment again and let you know
• we may suspend your access until the account is up to date
• if it stays unpaid for 14 days, we may end your access, and the remaining balance becomes payable immediately
Choosing a payment plan does not change what you owe. It changes when you pay it.
11. YOUR RIGHT TO CANCEL
Your legal right — 14 days
Because you buy from us online, you have 14 days from the day the contract is made to change your mind and cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This applies if you are buying as a consumer rather than for a business.
Two exceptions apply.
If you asked us to start straight away. If you ask us to begin providing the programme during the 14-day period and you then cancel within it, you must pay a proportionate amount for the part of the service you received before you cancelled. We refund the rest.
Digital content. If you expressly agreed at checkout to us giving you immediate access to the training material, and acknowledged that doing so means you lose the right to cancel, then once we have given you that access the right to cancel no longer applies to it.
How to cancel
Tell us in writing before the 14 days are up. Email [email protected] with your name, the date you bought and a clear statement that you are cancelling. You can use the form at the end of these terms, but you do not have to.
We refund you using the same payment method you used, within 14 days of you telling us.
After the 14 days
After the statutory cancellation period ends, the programme is non-refundable, because you have immediate access to the full training material and to the live calls.
If we have given you a separate written guarantee, its terms are set out in the document you received at checkout and they apply in addition to your statutory rights. Read that document for what it covers and what you have to do to qualify.
Outside of that, any refund after the 14-day period is at our discretion. We look at requests case by case and we are not obliged to agree.
Nothing in this section affects your legal rights if the service we provided was not carried out with reasonable care and skill.
12. YOUR ACCESS AND OUR INTELLECTUAL PROPERTY
Everything we give you — videos, recordings, scripts, templates, frameworks, worksheets, slides and written material — belongs to us or to our licensors.
When you buy, we give you a personal, non-transferable, non-exclusive licence to use that material for your own learning and your own sales work, for as long as your access lasts.
You may not:
• share your login with anyone else
• record, screenshot, download or re-upload our material where we have not made it downloadable
• post our material in any other group, community or platform
• sell, licence or give our material to anyone
• use our material to create or run competing training
• use our name, logo or our students' results in your own marketing without our written permission
If you breach this section we may remove your access immediately without a refund, and we may take further action to protect our rights.
Access period. Your access lasts for the period shown at checkout. If we retire a programme, we will give you 30 days' notice so you can download anything you are entitled to keep.
13. LIVE CALLS, COMMUNITY AND CONDUCT
Where your programme includes live calls or a community, the following applies.
We record live calls. By joining, you agree to being recorded and to the recording being made available to other people on the programme. If you would rather not appear, keep your camera off and do not speak.
Confidentiality. Other people on these calls share details of their businesses, their income and their situations. Do not repeat, screenshot or publish anything another participant shares. This runs both ways, and it is the reason people speak openly.
Conduct. We expect you to be civil. We will remove access, without a refund, for:
• harassment, abuse or discrimination of any kind
• pitching, recruiting or soliciting other participants for your own offers without our permission
• sharing another participant's private information
• disrupting calls repeatedly after being asked to stop
• sharing your access with someone who has not paid
Scheduling. Live call times and the coaching team may change. We give reasonable notice where we can. Missing live calls does not entitle you to a refund; recordings are made available where possible.
14. THIRD-PARTY TOOLS AND LINKS
We may point you to third-party tools, platforms or services. We do not control them, we are not responsible for them, and we do not guarantee they will be available or suitable. Any contract you enter into with them is between you and them.
Links from our site to other websites do not mean we endorse them.
15. OUR RESPONSIBILITY TO YOU
We do not exclude or limit our liability to you where it would be unlawful to do so. That includes liability for:
• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded under the Consumer Rights Act 2015
Subject to that:
If you are a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses — if you use our services for any commercial purpose, the business section below applies instead.
If you are a business. We are not liable to you for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss. Our total liability to you for all claims connected with your purchase is limited to the total amount you have paid us for that programme.
In every case. We are not responsible for the decisions you make in your own work, for how you apply what we teach, for the outcome of any sales call you run, or for the conduct of any company you work with.
16. EVENTS OUTSIDE OUR CONTROL
We are not liable for delays or failures caused by something outside our reasonable control — including illness, power or internet failure, platform outages, industrial action, government restrictions or natural events. If it happens, we will tell you and restart as soon as we reasonably can. If the delay is substantial, you may cancel and we will refund you for anything you paid for but did not receive.
17. ENDING THE AGREEMENT
You may stop using the programme at any time. Stopping does not entitle you to a refund except as set out in section 11, and it does not cancel any instalments you still owe.
We may suspend or end your access if you:
• breach these terms
• fail to pay
• behave in a way covered by section 13
Where the breach can be put right, we will normally tell you and give you a chance to fix it first. Where it cannot — for example, publishing our material — we may act immediately.
18. COMPLAINTS
If something has gone wrong, email [email protected] with the detail. We aim to acknowledge within 2 working days and to resolve the matter within 14 working days. If it is going to take longer, we will tell you why and give you a revised date.
19. CHANGES TO THESE TERMS
We may update these terms. The version that applies to your purchase is the version published on the day you bought. We publish changes here with a new "last updated" date.
If we make a significant change that affects a programme you are currently on, we will tell you, and you may cancel and receive a proportionate refund for the part you have not received.
20. GENERAL
Assignment. You may not transfer your rights under this contract to anyone else. We may transfer ours to another business, and we will tell you if we do. Your rights will not be affected.
Severance. If any part of these terms is found to be unlawful, the rest continues to apply.
No waiver. If we do not enforce a term straight away, that does not stop us enforcing it later.
Third parties. Nobody other than you and us has any right to enforce this contract.
Entire agreement. These terms, together with what was set out at checkout, are the whole agreement between us.
21. GOVERNING LAW
These terms are governed by the law of England and Wales.
If you are a consumer, you can bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom where you live. If you are a business, the courts of England and Wales have exclusive jurisdiction.
22. CONTACT US
Sales Protocols LTD
Duru House C/O Dynamic Accountants
1st Floor (Front), 101 Commercial Road
London, E1 1RD, United Kingdom
Email: [email protected]
Company number 17414256, registered in England and Wales.